Frequently Asked Questions

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In case of credit card payment, the process takes 10 to 14 working days from order cancellation, or receiving the items in a good condition in case of returns. The refund timelines are defined by your credit card and bank, and MarkaVIP has no control over it. We will make sure to initiate the refund with your credit card supplier from our end within shortest timelines. Note that we can only refund the amount of entire orders to your credit card statement.